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Terms and
Conditions
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as PDF |
| 1.
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Booking
Your Holiday
To book your safari contact your Travel Agent or fax or phone
us directly. Once you have agreed to an itinerary as supplied
by us, the Booking Form must be completed and the deposit must
be paid within 7 days of accepting the itinerary to secure your
booking. The person who signs the Booking Forms does so on the
behalf of all persons named therein and all are subject to these
conditions. The deposit required is 15% per person of the land
content of the safari, which will be advised by us with the
proposed itinerary, the balance of full payment is them due
2 weeks prior to intended departure date. Bookings made within
2 weeks of intended departure must be accompanied by the payment
in full to secure the booking. No booking will be considered
definite or contract made until booking form and deposit are
received, accepted by us and a confirmation/invoice issued.
If the booking is not accepted the deposit will be returned.
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| 2. |
Amendments
& Cancellations by You
If you wish to make any changes to, or cancel the land content
of your safari after a contract has come into existence we will
require such requests in writing, signed by the signatory of
the Worldwide Booking Form. If you wish to change any details
of the land content of your safari (e.g. change departure dates,
accommodation types or even parts of the itinerary) we will
do our best to help, however there will be an Amendment fee
levied of 15%of tour price per person. If you wish to cancel
your holiday the following cancellation charges will be applied
from the day written request of cancellation is received by
us: Period before scheduled departure within which written instructions
are received by Mousebird Safaris Amount of cancellation charges
(shown as a % of total cost of land content of safari)
More than 2 Days: Deposit.
Less than 48 hours: 100%.
2.1. The nature of the set itinerary adventure camping safaris
offered by Mousebird Backpackers and Safaris works on the basis
of guaranteed departures. |
| 3. |
Amendments
& Cancellations by Us
Due to the nature of the countries traveled in we reserve the
right to make "minor" changes (e.g. places of accommodation,
route changes) to the itinerary without notification to you
as long as changes offered are of equal or similar standard/value.
All accommodation offered on adventure safaris is subject to
availability on a group share basis unless otherwise stated.
We must reserve the right to cancel a safari. Should we have
to cancel for some reason other than failure to pay on your
part we will offer you the choice of purchasing another safari
from us (with you paying the difference if it is more expensive
or receiving a refund if it is cheaper) or receiving a full
refund of monies paid to us. All tailor made safari bookings
are subject to a minimum number of paying clients as specified
per itinerary. Very rarely, we may be forced to curtail your
holiday after departure where a "force majeure" situation (such
as those described in clause 4) arises. In this situation, we
regret that we cannot make any refunds, pay any compensation
or be responsible for any costs or expenses incurred by you
as a result. |
| 4. |
"Force
Majeure"
We regret we cannot accept liability or pay any compensation
where the performance or prompt performance of our contractual
obligations is prevented or affected by reasons or circumstances
amounting to "force majeure". This includes any event which
we the supplier of the service(s) in question could not, even
with all due care, foresee or avoid such as, for example, war
or threat of war, civil strife, natural or nuclear disaster,
industrial dispute, terrorist activity, adverse weather conditions,
fire and all similar events. |
| 5.
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Your
Responsibilities
Under terms of this contract, all clients are required to purchase
suitable travel insurance on payment of the deposit. This must
include the cost of medical assistance, including repatriation.
It is also the responsibility of the client(s) to ensure that
they are in possession of a current passport with at least 6
month validity and all other documents required for your safari
(e.g. valid visa). The company will not be liable if you fail
to do so and you will be responsible for meeting any additional
costs incurred by reason of such failure. |
| 6.
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Overseas
Standards Expectations
We ask you to note that standards in certain overseas countries'
restaurants, bars and accommodation houses on tour are often
quite different to those accepted as the "norm" in Europe and
Australia, especially in third world countries. Do not expect
European/Australian standards overseas. Expect the relative
"norm" found at your country of destination, often best explained
in the many good travel guides at bookshops. There can be no
monetary compensation in the case of such scenarios or disappointments.
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| 7.
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If You
Have a Problem
If you are unhappy with any of the Company's arrangements while
you are on the safari, you must address the problem with the
Company's representative, so that it may be corrected during
the safari. If the problem cannot be resolved locally, you should
send the full details in writing to Mousebird Backpackers and
Safaris to be received within 15 days of the completion of the
safari. It is unreasonable to take no action on whilst on safari,
then write a complaint upon return. In such cases no complaint
will be entertained. |
| 8.
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Behaviour
We reserve the right in our absolute discretion to terminate
without notice the safari arrangements of any client whose behaviour
is such that it is likely in our opinion to cause distress,
damage, danger or annoyance to our other clients, employees,
property, any third party, to the animals or to themselves.
If you are prevented from travelling because in the opinion
of any person in authority you appear unfit to travel or likely
to cause discomfort or disturbance to other passengers our responsibility
for your safari thereupon ceases. Full application charges will
apply and we will be under no obligation whatsoever for any
refund, compensation or costs you may incur. |
| 9.
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Special
Requests
If you have any special requests (such as dietary requirements)
these must be noted on the Worldwide Booking Form at the time
of your booking. We shall do our best to meet your requirements
but we cannot guarantee that they will be provided. |
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